Conditions of Use and Refund Policy
Electronic Confirmation Email
Please verify that the conformation email was delivered to the Spam or Bulk E-Mail folder rather than the inbox, if you have not received it within a few hours of registering. If so, select the confirmation message and designate it as Not Spam; this should enable the transmission of subsequent messages.
The payment link (https://payment.stingraycityonline.com) will be emailed to you in conjunction with a ticket from our reservation desk. Please visit this link to complete a secure online payment.
CANCELLATION POLICY:
Delay or cancellation of a voyage due to inclement weather that results in the tour being halted will not incur any fees or penalties.
n the event that the ship fails to make a port call or adverse weather conditions arise, fully refunded excursions will be issued to those who have already paid for them.
There are no charges associated with changing the date or downgrading the ticket.
In the event that a client acquires a medical condition during their excursion, Stingray City Cayman Islands shall not bear responsibility for any further medical costs that may be incurred. The client is entirely liable for all costs associated with any illness that arises subsequent to the excursion, such as cardiopulmonary ailments, seasickness, asthma, vertigo, and other similar conditions.
OPERATIONAL MINIMUM NUMBER OF PASSENGERS
Shuttle service will be provided for cruise ship passengers who have E-tickets at the primary cruise ship port terminal. Our complimentary shuttle service departs from the primary port terminal at the specified time as printed on the electronic ticket. In order to be processed, guests carrying an E-ticket for the pre-booked excursion must arrive at least 20 minutes prior to departure. The specified departure time is local time in the Cayman Islands. A tender system in operation in the Cayman Islands may cause a delay in your arrival at land. Always allot sufficient time for group tour representatives to meet you onshore.
Online hotel reservations must be completed twelve hours prior to the tour's departure. If possible, less than 12 hours prior to the tour's departure time, kindly contact our office at 345 322 3400 to guarantee transportation from the resort location. Seven Mile Beach is connected to George Town via our shuttle service. The guest will be furnished with a map and travel directions that reflect their chosen mode of transportation. Additional information can be obtained by contacting our office at book@stingraycityky.com.
IMPORTANT
Unless otherwise specified, online reservations are not confirmed until the e-ticket has been processed and paid in full. Credit card information and a five-digit confirmation number, which are situated in the upper right corner of the electronic ticket, are required for payment. Please allow eight hours for the processing of your receipt.
It is mandatory to have infants, who are below the age of four, appropriately protected with a life vest at all times. Individuals who are the parent or guardian of children under the age of four are required to bring a personal life vest that has been certified by the United States Coast Guard. Life preserves are deemed necessary by the Cayman Islands Port Authority and Marine Enforcement Unit for all ages on board vessels.
Invoice Payment
Following the receipt of a ticket bearing a five-digit reference number, payment must be processed. For the secure payment page, please click here.
Comparative Pricing
The subsequent pricing chart pertains to expenses associated with online packages:
First neonate under three years of age is complimentary. For second infants under the age of three, the standard child rate applies.
The children's fee is valid for attendees aged 4 to 11 years.
The adult rate is applicable to individuals who are 12 years of age or greater.
Stingray City Cayman Islands reserves the prerogative to rectify any errors or quotations that may appear on tickets or its websites.
REFUND RULES
Paid excursions that have been confirmed and paid for will receive a full refund in the event that the tour is canceled due to COVID-19, inclement weather, or other circumstances beyond the control of the client.
Policy on Tour Cancellation and Refunds: 1 to 30 days prior to departure.
All purchases are subject to re-confirmation within one business day of purchase; if orders cannot be confirmed, customers will receive a full refund.
Cancellations received at least 30 days prior to departure will be subject to a 10% per person penalty.
The penalty for cancellations received less than 15 days prior to departure is 25% per individual.
Refunds received less than seven days prior to departure will be subject to a 50% per person penalty.
Cancellations made less than three days prior to departure will result in a 100% penalty per passenger.
Features that are not utilized are non-refundable. Failure to appear results in the forfeiture of the entire payment.
In order to prevent trip cancellations, a minimum number of participants is necessary. We reserve the right to cancel a scheduled excursion and issue a full refund to any customer who is impacted, despite our utmost effort to ensure uninterrupted operations.
DATE MODIFICATION
There are no fees associated with date changes or ticket downgrades.
Shuttle service will be provided for cruise ship passengers who have E-tickets at the primary cruise ship port terminal. Our complimentary shuttle service departs from the main port terminal at the time specified on the e-ticket. In order to be processed, guests carrying E-tickets for pre-booked excursions must arrive at least 20 minutes prior to departure. The specified departure time is local time in the Cayman Islands. The tender system utilized by the Cayman Islands may cause a delay in your arrival at land. Always allot sufficient time for the group excursion representative to meet you on land.
Online hotel reservations must be completed twelve hours prior to the tour's departure. To guarantee transportation from the resort, kindly contact our office at 345 322 3400 no later than 12 hours prior to the scheduled departure time of the excursion. Seven Mile Beach is connected to George Town via our shuttle service. The guest will receive a map and travel directions for their preferred mode of transportation. Additional information can be obtained by contacting our office at book@stingraycityky.com.
Minimal OPERATING NUMBER: Each tour is contingent upon a minimal operating number of passengers; failure to meet that threshold may result in immediate cancellation.
IMPORTANT
Electronic tickets are not verified online until they have been processed and paid in full. Credit card information and the five-digit confirmation number located in the upper right corner of the electronic ticket are required for payment. Please allow twelve hours for the processing of your receipt.
INFANT REQUIREMENT: Life vests are mandatory for infants below the age of four years. Individuals who are the parent or guardian of children under the age of four are required to bring a personal life vest that has been certified by the United States Coast Guard. Life preserves are made available on board vessels for all ages in accordance with the regulations set forth by the Cayman Islands Port Authority and Marine Enforcement Unit.
Regarding payment
After receiving a ticket containing a six-digit reference number, payment must be completed. To access the secure payment page, please click here.
Concerning pricing
The subsequent pricing chart pertains to expenses associated with online packages:
First neonate under three years of age is complimentary. For second infants under the age of three, the standard child rate applies.
The children's rate is valid for students aged 4 to 11 years.
Adult rate is applicable to individuals aged 12 and above.
Stingray City Cayman Islands reserves the prerogative to rectify any errors or quotations that may appear on tickets or its website.
CONSIDERABLE NOTICE
Prior to making an online purchase of Stingray City Cayman Islands Shore Excursions, please review the following terms and conditions. These conditions constitute a component of the Guest Ticket Contract. The purchase of your ticket signifies your acceptance of these legally binding terms and conditions as a guest.
CONSIDERABLE NOTICE
Please review the subsequent Terms and Conditions prior to making a purchase of Stingray City Cayman Islands tickets. These conditions constitute a component of the Guest Ticket Contract. By purchasing a ticket, you agree to be bound by these legally binding terms and conditions as a guest.
RESTRAINING LIABILITY
If liability does occur, it shall be limited in accordance with the Guest Ticket Contract and these terms and conditions for Stingray City Cayman Islands.
This agreement absolves independent contractors in the provision of shore/sea excursions and transportation of liability. On the basis of this agreement, Stingray City Cayman Islands service providers, employees, and independent contractors are not liable. Stingray City Cayman Islands neither regulates nor oversees the activities of wildlife, and therefore cannot provide an assurance regarding their conduct. Stingray City Cayman Islands offers reservations for online purchasers' convenience. Although tour operators, photographers, transportation providers, and their staff are not officially recognized as agents or employees of Stingray City Cayman Islands, they may choose to display signs or apparel bearing the company's name or logo. Stingray City Cayman Islands does not accept liability for any harm, loss, injury, or fatality that may occur due to the involvement of guests in its transportation, excursions, or services. Kindly consult the Guest Ticket Contract for additional details pertaining to your responsibilities and entitlements, in addition to those of Stingray City Cayman Islands.
Stingray City Cayman Islands disclaims liability for any loss, damage, injury, fatality, or claim resulting from guests' interactions with resorts/hotels, ships, or residences. This includes all shore excursions offered in the Cayman Islands, whether booked online, sold at the port, or through third parties. Participation in such activities is entirely voluntary for guests. Further conditions and terms are applicable at http://www.stingraycitycaymanislands.com/#!c1xbz privacy-policy
Cayman Islands' Stingray City TERMS AND CONDITIONS
Prerequisites for Ticket Availability, Refunds, Sale, and Absence of Redemption Value
Tickets to Stingray City Cayman Islands shall be exclusively distributed to patrons who have perused and consented to our policies. Stingray City Cayman Islands reserves the right to terminate excursions for any reason that compromises safety or security, including inclement weather or vessel cancellation. Any individual who arrives at our establishment intoxicated and poses a danger to their own safety or the safety of others will be denied entry. Under these conditions of cancellation, the Guest's only recourse is a refund of the fair value of the concert ticket. Tickets are non-transferable and non-cash redeemable. In the event that Stingray City Cayman Islands or any of its specified service providers cancels the charter prior to departure, the original credit card used to make the purchase will be refunded in full for any Stingray City Cayman Islands tickets that were purchased.
Quantity of Tickets Sold and Refusal Rights
Stingray City Cayman Islands retains the prerogative to impose a restriction on the quantity of tickets offered for sale during each excursion. Stingray City Cayman Islands retains the prerogative to rescind or decline online purchase requests in the event that the available number of spaces per charter has been depleted. Additionally, Stingray City Cayman Islands reserves the right to remove or deny sale or admission to any guest whose behavior is deemed disorderly by our manager, includes the use of profanity or profane language, or does not adhere to the policies, rules, and procedures of Stingray City Cayman Islands. Guests consent to uphold the safety and enjoyment of the staff, crew, marine life, and fellow guests. It is the responsibility of guests to adhere to all directives issued by Stingray City Cayman Islands, including those issued by authorized staff or crew members, as well as all relevant contract terms and conditions.
Options for Delivery and Order Verification
You must contact Stingray City Cayman Islands Customer Service to verify that your payment was received if you fail to receive a confirmation email within two (2) days of completing your online reservation and payment, or if you encounter an error message or service interruption after submitting payment. Stingray City Cayman Islands does not bear liability for any losses that may occur due to a guest neglecting to finalize online orders and request payment confirmation.
Clerical or Pricing Errors
The price for children aged four and older is identical to that of adults. Free admission for children under the age of three when situated and under the supervision of an adult guest. Stingray City Cayman Islands reserves the right to modify the price of excursion tickets in the event that an error arises in the price listed, quoted, or advertised, whether caused by an electronic, human, or other error. They may request that the guest pay the incorrect amount or issue a full refund for the order cancellation. Due to an error, Stingray City Cayman Islands is not obligated to uphold any incorrect ticket purchase or order.
Cayman Islands' Stingray City Cancellation and Refund Policy
Without prior notice, Stingray City Cayman Islands reserves the right to discontinue any Stingray City Cayman Islands excursions. Changes to any excursion are possible without prior notification. At times, excursions might be rescheduled or discontinued. Stingray City Cayman Islands will make an effort to communicate refund or exchange procedures in the event that this occurs. In the event that an event is canceled, Stingray City Cayman Islands shall promptly reimburse the guest in the same manner and form of payment that was initially used to make the purchase. Guests acknowledge and agree that Stingray City Cayman Islands shall not be held liable for any losses or damages that may occur as a result of excursion cancellations. This includes the guest's travel and other related expenses. The exclusive recompense of the guest is restricted to the sum paid for the charter ticket.
Guests who abandon a Stingray City Cayman Islands charter order are permitted to rebook the same service at shore prices. After Stingray City Cayman Islands has verified the payment for excursion tickets, the guest's or the company's cancellation of a charter does not grant the guest any additional privileges provided by the company. Guests who make an online reservation for Stingray City Cayman Islands charter tickets are eligible to receive a complete refund of the paid charter fare in the following circumstances: (a) the spaces sell out; or (b) the cancellation request is received within 24 hours of the reservation. Online cancellations of excursion purchases made prior to the cut-off time (24 hours prior to the excursion's departure) will result in an automatic credit card refund to the account used to make the initial payment. Kindly permit a duration of 7-10 business days for the credit to be reflected in your account.
Exhibition, Risk Assumption, Recording, and Transmission
All risks and dangers associated with excursions scheduled through Stingray City Cayman Islands are voluntarily assumed by guests. Guests attest, prior to submitting their Stingray City Cayman Islands order, that they have fully deliberated on the ethical implications of engaging in such an activity involving untamed creatures.
Patrons authorize Stingray City Cayman Islands to use their names, images, likenesses, statements, actions, poses, plays, appearance, and movements in any of the company's excursions (as well as any recorded audio, video, or photographic display or other transmissions, exhibition, publication, or reproduction created of, or at the event prior to, during, or subsequent to the excursion) for any purpose, in any way, across any medium, or in any context that is presently recognized or may be developed in the future. Stingray City Cayman Islands does not bear liability for injuries caused by visitor actions on board vessels that deviate from expected standards of conduct. Guests are prohibited from engaging in activities that may injure themselves or others on board, including jumping and horseplay. During such activities, Stingray City Cayman Island is not liable for guests who sustain injuries to themselves or others.
EXCURSION TERMS AND CONDITIONS ON THE SHORE
When purchasing shore excursions arranged by independent tour operators via Stingray City Cayman Islands, the terms and conditions are legally binding. Online reservations for shore excursions must be completed one day (24 hours) prior to departure, unless the guest intends to make the purchase through a store representative, WIFI, or redirect link utilized on specific occasions of cruise ship arrival. While listed on the Stingray City Cayman Islands website, not all shore excursions will be accessible to every cruise passenger upon their arrival in port.
Without notice, all excursions are subject to change. In the event of unforeseen circumstances, descriptions, departure times, itineraries, pricing, and locations are subject to change and variation. Alterations might be inevitable and may be implemented at the sole discretion of Stingray City Cayman Islands or the excursion operator. With any new or updated information, departure dates and meeting locations will be printed on the shore excursion ticket or communicated via email. Guests are required to be at the designated location prior to the scheduled departure time in order to prevent any potential delays on the excursion. Prior to departure, guests are obligated to remit complete payment for the shore excursion using either cash or a credit card. There will be a confirmation email sent for orders paid in full. Tickets will be sent to the supplied email address one day after the reservation is made.
Policy on Shore Excursion Cancellation and Refunds
Shore excursions are subject to cancellation for any reason by Stingray City Cayman Islands or the tour operator. Your only recourse in the event of cancellation is a reimbursement of the full amount that was paid for the terminated activity. Changes to excursions and performances may be made in the event that the required minimum number of attendees is not met. Excursions are subject to cancellation by the tour operator, in which case passengers will receive complete refunds. It is important to mention that excursions proceed regardless of the weather. However, tour operators will occasionally cancel excursions due to safety concerns associated with the weather. Guests who have tickets for a canceled excursion will receive refunds in this case, and every endeavor will be made to reschedule them on an alternative excursion. Online excursions and Stingray City Cayman Islands purchases that are canceled prior to the cut-off time (24 hours prior to departure), will receive a complete refund automatically deposited into the credit card used to make the shore excursion payment. This will transpire irrespective of the presence or absence of the purchaser on the excursion. Kindly permit a duration of 7-10 business days for the credit to be reflected in your account. Thereafter, modifications will cease to be implemented following the 24-hour cut-off window. Upon cancellation of a cruise reservation prior to the 24-hour cut-off time, the initial credit card used to make the purchase will be automatically refunded in full.
Limitations and restrictions
For the sake of ensuring your safety, specific excursion operators have established certain restrictions pertaining to age, health, weight, and height. Tour operators and Stingray City Cayman Islands reserve the authority to request that participants of their excursions immediately disengage from any activity that is considered to be harmful to the welfare, security, comfort, or interests of others. Tour operators retain the prerogative to modify excursions in order to accommodate local circumstances, prioritizing the safety and convenience of participants. In the event that circumstances beyond the reasonable control of Stingray City Cayman Islands or the tour operator prevent the provision of services as intended, neither Stingray City Cayman Islands nor local tour operators will reimburse or otherwise compensate any visitor.
The cost of pricing
Shore excursions are priced per individual in the United States. USD and are subject to change at any time. Additionally, departure date and time affect prices, which are capacity-controlled. There may be restrictions in place. Where specified, the majority of prices encompass transportation. Meals, refreshments, advisors, and entrance fees are also included. Regarding snorkeling, scuba, and diving excursions, the price exclusively encompasses the designated equipment. Unless otherwise specified, certain fishing excursions, particularly deep-sea fishing, require additional liability waivers. The waivers are provided by the boat captain for guests to execute prior to departure.
Policy on Diving and Snorkeling by Tour Operators
Participating in free diving and snorkeling excursions may not be suitable for individuals with medical conditions including asthma, hypertension, cardiovascular disease, or diabetes, owing to the strenuous nature of these activities. Each participant is required by tour operators to be in adequate physical condition to engage in the excursion safely. A 'Medical Waiver and Liability Release Form' will be obtained from each guest prior to the shore excursion. In the event that a medical condition hinders your ability to securely engage in the diving excursion, kindly communicate with a representative from Stingray City Cayman Islands or the charter company overseeing your tour prior to making your reservation. Sea expedition excursions, free diving, snuba, power snorkeling, and underwater scooters are all included in this policy.
Individual Possessions
At no time shall Stingray City Cayman Islands or the tour operators be held liable for the whereabouts of your belongings. It is not advisable to leave one's belongings unattended in a vehicle, at the port, or aboard the vessel. All personal belongings remain the responsibility of the visitor at all times.
Administration of Transportation
The limited availability of air-conditioned motorcoaches can be attributed to the fact that transportation standards differ globally. Groups of guests who desire to embark and disembark the ship together are required to do so. This will aid the shore excursion personnel in determining which seats to assign to you and your companions. It should be noted that in order to board motorcoaches and other modes of transportation, passengers may be required to traverse a distance of two to three steps. Certain carriages are equipped to house collapsible wheelchairs. Guests are not required to be lifted into or out of vehicles by the staff. During tendering, passengers utilizing wheelchairs may be denied access to land at specific ports of call. To obtain additional details regarding transportation accessibility, kindly consult online accessibility guidelines. These are denoted by an icon of a blue wheelchair. Additionally, the Shore Excursion Manager is available to guests on board.
Liability form details required to be signed at time of check-in
CONTRACTUAL ASSUMPTION ACKNOWLEDGEMENT OF RISKS AND
LIABILITY WAIVER AND RELEASE AGREEMENT
Kindly inform us of any health conditions you may have, such as asthma, heart disease, cognitive impairment, panic disorder, breathing difficulties or physical disabilities that may impede your involvement in water-based activities. Prior to engaging in the activity, kindly inform us if you lack the ability to swim in open water.
IN CONSIDERATION of being allowed to participate in the events, activities and tours provided by Cayman Ocean Adventures and Stingray City Cayman Islands Ltd. for myself and/or any minor children for whom I am the legal parent/guardian or otherwise responsible, and for my/our heirs, personal representatives or assigns:
ACKNOWLEDGEMENT OF RISKS
I fully acknowledge that some, but not all of the risks of being transported to and from the (Stingray City/Coral Garden/Starfish Point) and participating in the (local stingray tours) to which I am about to engage may include (1) wind shear, inclement weather, lightning, variances and extremes of wind, weather and temperature; (2) any sense of balance, physical condition, ability to operate equipment, swim and/or follow directions; (3) collision, capsizing. sinking or other hazard which result In wetness, injury, exposure to the elements, hypothermia, impact of the body upon the water, injection of water into my body orifices, and/or drowning; (4) the presence of insects and marine life forms; (5) equipment failure, operator error, transportation accidents; (6) heat or sun related injuries or Illness, including sunburn, sunstroke or dehydration; (7) fatigue, chill, and/or dizziness which may diminish my/our reaction time and increase the risk of an accident. (8) (Specific risks for the activity not included above). I specifically acknowledge I have been given instructions/training in the safe use of the type of equipment used in this activity/tour to my complete satisfaction, and I am physically/mentally able to participate in the activity /tour which I am about to engage.
CONTRACTUAL/EXPRESS ASSUMPTION OF RISK AND RESPONSIBILITY
I fully agree to assume all responsibility for all the risks of this activity/tour to which I am about to engage, whether identified above or not (I FULLY UNDERSTAND THAT I UNDERTAKE EVEN THOSE RISKS RISING OUT OF THE NEGLIGENCE OF THE RELEASEES NAME BELOW) My/Our participation in this activity is completely voluntary. I assume full responsibility for myself and any of my minor children for whom I am responsible. This responsibility that I assume on my behalf and that of my minor children, or those children for whom I am legally responsible, extends to any bodily Injury, accidents, illnesses, paralysis, death, loss of personal property and expenses thereof as a result of any accident which may occur while we participate in the activity. I COMPLETELY UNDERSTAND AND AGREE TO ACCEPT ALL RESPONSIBILITY ON BEHALF OF MYSELF AND MY MINOR CHILDREN, OR THOSE CHILDREN FOR WHOM I AM LEGALLY RESPONSIBLE, EVEN IF THESE INJURIES, DEATH, OR LOSS OF PERSONAL PROPERTY ARE CAUSED IN WHOLE OR IN PART BY THE NEGLIGENCE OF THE RELEASEES NAMED BELOW.
I HEREBY RELEASE THE CRUISELINE AND Caymanian Land & Sea Co-Operative and Aon Ltd (Cayman) THEIR AFFILIATED AND RELATED COMPANIES, THEIR PRINICIPALS, DIRECTORS, OFFICERS, AGENTS, EMPLOYEES, AND VOLUNTEERS. THEIR INSURERS, AND EACH AND EVERY LANDOWNER, MUNICIPAL AND /OR GOVERNMENTAL AGENCY UPON WHOSE PROPERTY AND ACTIVITY IS CONDUCTED, AS WELL AS THEIR INSURERS, IF ANY, FROM ANY AND ALL LIABILITY OF ANY NATURE FOR ANY AND ALL INJURY OR DAMAGE (INCLUDING DEATH) TO ME OR MY MINOR CHILDREN AS WELL AS OTHER PERSONS AS A RESULT OF MY/OUR PARTICIPATION IN THE ACTIVITY, EVEN IF CAUSED BY MY NEGLIGENCE OR BY THE NEGLIGENCE OF ANY OF THE RELEASEES NAMED ABOVE, OR ANY OTHER PERSON (INCLUDING MYSELF).
I have read this assumption and acknowledgement of risks and release of liability agreement I understand fully that it is contractual in nature and binding upon me personally. I further understand that by signing this document I am waiving valuable legal rights including any and all rights I may have against the owner, the operator named above, or their employees, agents, servants or assigns. I FULLY AGREE IN CONSIDERATION FOR BEING ALLOWED TO PARTICIPATE IN THIS ACTIVITY/TOUR TO HOLD HARMLESS AND IDEMNIFY THE OWNER, THE OPERATOR NAMED ABOVE OR THEIR EMPLOYEES, AGENTS, SERVANTS OR ASSIGNS FOR ANY INJURY WHICH MAY BEFALL ME, MY MINOR CHILDREN OR THOSE CHILDREN FOR WHOM I AM LEGALLY RESPONSIBLE (INCLUDING DEATH).
This Agreement shall be governed by the laws of Cayman Islands Any legal action relating to or arising out of this Agreement against or with respect to Caymanian Land & sea Co-Operative and Aon Ltd (Cayman) and the Cruise Line shall be commenced exclusively In Cayman Islands. Any legal action relating to or arising out of this Agreement against or with respect to any of it Caymanian Land & Sea Co-Operative and Aon LTd. (Cayman) affiliated or related companies shall be commenced exclusively in the [Cayman Islands court].